Testimonial with German FBA merchant Mr Marble, 101 Shirts

René Kräupziger runs the Mr. Marble Mail-Order retail business together with his partner. Buying, finishing, and selling textiles are his main activities. This family business placed its trust in Internet selling as far back as 2005. It became an Amazon merchant in 2007. Mr Kräupziger has the following to say about his experience with Fulfilment by Amazon.

 

 

"Amazon enjoys an excellent reputation with consumers. Despite this, the success of the partnership took us completely by surprise. Our sales with Amazon rocketed. All in all, business transactions are far less complicated than with alternative channels.

 

The arguments in favour of FBA seemed plausible. It was clear that the best way to improve our efficiency was to do away with mixed shipping. Our policy was either fulfilment all the way or not at all, in other words, in addition to actually selling, we also use Amazon exclusively for shipping--what’s more, at a very reasonable price. The Fulfilment process is very straightforward. We also received expert assistance from Amazon. The support so far has been fantastic.

 

We used to spend about an hour and a half at the start of the day printing invoices and delivery notes, then sorting these notes as well as parcel labels. It then took us another two hours to pack the goods and process returns. We now save up to three and a half hours every day. Sickness and vacation were always a problem; most of the time, we couldn't even afford to take a week off. Now that our store keeping and product shipping are reliably taken care of by Amazon, finding an opportunity to relax is much easier. Fulfilment by Amazon relieves us of several tasks that other people can get done better. Our model is still the same but the door has been opened to new business opportunities."

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Comments

[Peter Lis (The-Rhythm-Method)]

I'm glad you are receiving such excellent support from Amazon. This was my experience too for close on eight years until last Monday when a buyer posted demonstrably untrue feedback (said they had not received an item ordered a month a half ago when in fact it was less than 21 days (verified by checking Amazon's own records!). I also have proof of postage for the item and since it was posted during the postal strike the obvious conclusions may be inferred. Despite this, Amazon said that although the comments were untrue they would be allowed to stand ! Disappointed doesn't even come in to it.