Available now - Amazon Fulfilled Shipment Report

We’re happy to announce that the FBA shipment report is now available in Seller Central. It contains information about all orders shipped through FBA, including price, delivery and giftwrap fees. Many sellers have requested an easy to use and reliable way to incorporate information about their FBA orders into their “normal” invoicing processes.

The report can be requested “on demand” and contains information about all FBA orders that have been shipped within the specified timeframe. The report will only be available in tab-delimited text format and can be downloaded in SellerCentral. Navigate to the FBA Reports page and select the Order Report.

More information, like detailed data definitions can be found on the new help pages in SellerCentral.

Top 5 Ways to Get Answers from Seller Support

There are a few things that you can do when contacting Seller Support that will help us answer your questions more quickly.

1. Log into your seller account when contacting us.

Seller Support verifies account security information prior to providing support. If you contact us when you are logged into your seller account we can get right to answering your question.

2. Provide details, even when asking general questions.

Provide as much detail as possible, including links to the pages you are referencing, either in your Seller Account or on Amazon.co.uk, exact wording of an error message you may see, and specific order IDs, ASINs, and SKUs. If you have a general question, providing an example will help us understand your desired result and allow us to share the best methods for getting to that desired result.

3. If you call us about an existing case you’ve created, please mention the case number to the Seller Support associate as soon as we have verified your account security information.

If we know the existing case number, we can give you the current status of the actions taken to resolve the issue. This also helps prevent duplicating research already completed for your issue. Referring to case notes can help us shorten resolution time.

4. When using the Contact Us form, take an extra moment and choose the most fitting topic and subject.

Based on the topics and subjects you choose, your contact is routed to a Seller Support associate who is best able to help with your particular issue. 

5. Check Help pages.

Seller Support is continually updating and improving Help documentation. Clearly stated information, tables, and videos will help you walk through common seller issues. Check out the Getting Started Guides in seller Help if you are starting out or for a refresher if you are a seasoned seller.

Setting up a collection relationship for parent-child relationships

What for?

In some categories (jewellery, apparel for example), it might be interesting for you to build an additional collection relationship between your items. This collection relationship will help the customer to find the bracelet that goes well with the necklace, the bra that goes well with the panties…

This feature has to be used for items of the same product line only.

It will result in:

+ Collection parent
    + Item parent
        -    Items
    + Item parent
        -    Items

Requirements

In order to build a collection relationship, you need to:
-    Understand how does a normal color, size, colorsize, scent, […] relationship works
-    Have a basic XML knowledge (enough to create an XML file)

How to?

Preamble

Assuming you already have relationships properly set for your items like:

+ Necklace ‘Cleopatra’ parent (SKU ‘Parent001’)
-    Necklace ‘Cleopatra’ size 1 (SKU ‘N001’)
-    Necklace ‘Cleopatra’ size 2 (SKU ‘N002’)
+ Ring ‘Cleopatra’ parent (SKU ‘Parent002’)
-    Ring ‘Cleopatra’ size 1 (SKU ‘R001’)
-    Ring ‘Cleopatra’ size 2 (SKU ‘R002’)
-    Ring ‘Cleopatra’ size 5 (SKU ‘R005’)

Assuming you have all descriptive data loaded for those items (title + description + pictures)

You now have to link the ‘collection’ parents to the ‘item’ parents like this:

+ Product line ‘Cleopatra’ Jewellery (SKU ‘PLParent00A’)-    Parent001
-    Parent002

No need to submit any other info neither for the product parents, nor for the children: title, description etc. are already stored in our database.

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Technical part

Creating the collection relationship

You now have to create an XML feed to create this relationship.

It’ll basically look like:

Download RI-01.xml

Creating image content for relationship parents

You now have to create an XML feed to upload images for the relationship parent.

It’ll basically look like:

Download RI-02.xml

Final display

Setting up a collection relationship for standalone items

What for?

In some categories (jewellery, apparel for example), it might be interesting for you to build an additional collection relationship between your items. This collection relationship will help the customer to find the bracelet that goes well with the necklace, the bag that goes well with the jacket.This feature has to be used for items of the same product line only.

It will result in:

+ Collection parent
-    Standalone item
-    Standalone item

Requirements

In order to build a collection relationship, you need to:

-    Have a basic XML knowledge (enough to create an XML file)

How to?

Preamble

Assuming you have all descriptive data loaded for those items (title + description + pictures)

You now have to link the ‘collection’ parents to the ‘item’ parents like this:

+ Product line ‘Cleopatra’ Jewellery (SKU ‘PLParent00A’)
-    Standalone item (SKU ‘001’)
-    Standalone item (SKU ‘002’)

No need to submit any other info for the standalone items: title, description etc. are already stored in our database.

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Technical part

Creating the collection relationship

You now have to create an XML feed to create this relationship.

It’ll basically look like:

Download SI-01.xml

Creating image content for relationship parents

You now have to create an XML feed to upload images for the relationship parent.

It’ll basically look like:

Download SI-02.xml

Final display

Fulfilment by Amazon - Merchants can now sell on Amazon's German site without a German VAT number.

As of early January 2010, merchants can sign up to sell their products on amazon.de and benefit from the Fulfilment by Amazon programme without the need for a German VAT number. If you have been interested in  FBA in the past but could not get started with the programme, you may find this information particularly useful. 

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