Top 5 Ways to Get Answers from Seller Support

There are a few things that you can do when contacting Seller Support that will help us answer your questions more quickly.

1. Log into your seller account when contacting us.

Seller Support verifies account security information prior to providing support. If you contact us when you are logged into your seller account we can get right to answering your question.

2. Provide details, even when asking general questions.

Provide as much detail as possible, including links to the pages you are referencing, either in your Seller Account or on Amazon.co.uk, exact wording of an error message you may see, and specific order IDs, ASINs, and SKUs. If you have a general question, providing an example will help us understand your desired result and allow us to share the best methods for getting to that desired result.

3. If you call us about an existing case you’ve created, please mention the case number to the Seller Support associate as soon as we have verified your account security information.

If we know the existing case number, we can give you the current status of the actions taken to resolve the issue. This also helps prevent duplicating research already completed for your issue. Referring to case notes can help us shorten resolution time.

4. When using the Contact Us form, take an extra moment and choose the most fitting topic and subject.

Based on the topics and subjects you choose, your contact is routed to a Seller Support associate who is best able to help with your particular issue. 

5. Check Help pages.

Seller Support is continually updating and improving Help documentation. Clearly stated information, tables, and videos will help you walk through common seller issues. Check out the Getting Started Guides in seller Help if you are starting out or for a refresher if you are a seasoned seller.

Comments

[Leeza Gordon]

Hi,
i've recently brought a lot of stock so, I though it would good idea to upgrade my account to pro merchant. As I was uploading my items, my account was suspended but there is no reason why this has happened. I have emailed seller support, however, i'm still waiting a for a reply. Can anyone help me please.

[leopard print scarf]

I have not personally experienced as bad service as mentioned in above comments. But agree that seller support is slow to respond. They say 24hrs reply but I have found they simply reply with something which sometimes is not helpful. Then when you reply it takes several days (3-4) for support to respond. It would be better if seller support can speed up things a bit.

[VINCE]

im so annoyed with amazon my account got into difficulties i was partly to blame but it was daunting for a while and i didnt understyand the guidelines they use etc , but they dont reply to emails or anything im a genuine honest guy trying to make a living and they have got over 3ooo pounds of my money for 90 days they do not reply to any emails ive curently got 4 unanswered emails to them ,i was new to amazon, i given up on them now and if they keep treating there paying customers like this maybe one day they wont have any customers who knows theres always other selling platforms,

[Tom]

Amazon just suspended our account for intellectual property rights without giving us fair warning.
We inadvertantly listed 2 items we shouldn't have, against a sellers product.
The seller sent us a request to remove our listing by 12pm that day, or that they would report us to Amazon.
Amazon then emailed us twice at just before midnight that day to say they had removed our listings, and since it was our third time, they were suspending us for a month, and would ban us for life if it happened again.
The first we heard of this was the following day - because all this happened on Bank Holiday Manday!!
We would have been happy to remove our offending listings.
I've appealed, stating that this was a cynical move by the other seller designed to get us suspended, since we were not given fair chance to respond.
I've still had no reply, and we are still suspended.
I have scoured the rules, but can't find anything that relates to this, although it is clearly wrong.
Has anyone any suggestions please?

[Disappointed FBA Customer]

So how do you get seller support, if the support centre do nothing but close down the cases as resolved without even answering them. It's a disgrace of a service for paying customers. What will you be doing to rectify this problem?

[Barmotin Aleksander]

My books downloads -
http://www.plati.ru/asp/pay.asp?idd=931305
http://www.oplati.ru/index.php?idd=931314
http://www.wmcentre.net/des.php?idd=931309
http://www.oplati.ru/index.php?idd=931314
http://wmseller.net/goods-info.php?idd=931320
http://www.publicant.ru/book.aspx?idd=931321
http://www.oplata.info/asp/pay_inv.asp?id_d=931301&id_po=0&agent=&curr=WMZ&failpage=http%3A%2F%2Fwww%2Eoplata%2Einfo%2Fasp%2Fpay%5Fwm%2Easp%3Fid%5Fd%3D931301

[Victor]

Dear Seller Freinds.
Thank you for your help so far. My account was reviewed.
I hope I can re open my account.
can you be so kind tell my where can I view reply to my posting. I can find anywhere.
Thnak you .
God bless you.

[Victor]

Dear Seller freinds.
I was seller 1 year ago and Amazon suspended my account bocuse of 2 negative commebts in row . I was seller for nearly 3 years with 4,5 stars but then 2 negaitive feedback and Amazon close my account. I was selling books. Very old books.
Can you help me to re open ?
Thank you for your help.
Kind regards V.S.

[Gary Wilkes]

case No: 7948782

Further to my telephone conversation of today I would like to confirm that I wish to cancel my merchant account and get a refund.

Thanks for your help

Gary wilkes

[Shaun Hopkins]

I would recommend that anyone looking at selling with seller central on amazon.co.uk really think twice. Do you want to lose £1000's of stock for months and months on end! We signed up with them over a month ago on the understanding of 14 day payment cycles. We had a load of sales that we shipped. They then they moved it to 30 days plus the 14 so we cancelled and refunded about 25% of the new orders because we weren't prepared to have the money tied up that long. Now as a result of this I have had an email stating 90 more wait. Don't let them ruin your business and cash flow too! Looks like going legal with these guys in Luxembourg will be the only way to sort them out!