When you sell on Amazon.co.uk, it’s your responsibility to work with the buyer to resolve any differences. Communication is usually the key--simply explaining a delay or reassuring a buyer puts most issues to rest. But sometimes an order results in the seller receiving negative feedback from the buyer.
If you receive a feedback comment that you are not happy with, we encourage you to contact your buyer and work with the buyer to resolve any issues with the transaction. Your buyer could then remove the feedback if they feel it would be appropriate.
Amazon will remove feedback only in the following cases:
- The feedback includes obscene language.
- The feedback includes personally identifiable information.
- The entire feedback comment is a product review.
- The entire feedback comment is regarding fulfilment or customer service for an order fulfilled by Amazon.
Remember that providing good customer service is the best way to avoid receiving negative feedback.