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02/12/2011

Christmas Selling Tip: Resolving Feedback Issues

When you sell on Amazon.co.uk, it’s your responsibility to work with the buyer to resolve any differences. Communication is usually the key--simply explaining a delay or reassuring a buyer puts most issues to rest. But sometimes an order results in the seller receiving negative feedback from the buyer.

If you receive a feedback comment that you are not happy with, we encourage you to contact your buyer and work with the buyer to resolve any issues with the transaction. Your buyer could then remove the feedback if they feel it would be appropriate.

Amazon will remove feedback only in the following cases:

  • The feedback includes obscene language.
  • The feedback includes personally identifiable information.
  • The entire feedback comment is a product review.
  • The entire feedback comment is regarding fulfilment or customer service for an order fulfilled by Amazon.

Remember that providing good customer service is the best way to avoid receiving negative feedback.

Comments

As a retailer of memory foam mattresses it is of the upmost importance that our feedback shows the true success rate we have in supplying great products.

J-5 VIDEO 38MIN. LONG/// KATIE JACKSON MATREARCH of the family,her B-DAY,JACKIE B-DAY and TOTIE FIELDS B-DAY! Mentioned on the tape FIRST TIME EVER WHOLE FAMILY is TOGHETHER! SHOWS ALL NIECES,NEPHEWS,JANET as a little girl. Takes place at the LADOME REST. in LA.CALIF.? 77/79? ONE OF A KIND VIDEO! 4SALE HIGHEST BIDDER! THANKS! CHRIS ALPHONSO

I would like to post it in CHINA! In ENGLISH! ONE OF A KIND HOME MOVIE JACKSON -5! ARCHIVE MATERIALS! NO GAMES PLEASE! CHRIS ALPHONSO/////// THANK YOU!

I would like 2 sell a HOME MOVIE of the JACKSON 5 MOMS B-DAY PARTY on this SITE? 38MIN. LONG and it is AUDIBLE. CHRIS ALPHONSO

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