Amazon Seller Support Blog (Amazon.co.uk)

Improve the quality for your product listings through the personalized alerts

Listing Quality Alerts (Seller Central login required) highlight opportunities for you to improve the quality of your listings.

The Listings with Missing Information report shows which of your products are missing important information, and provides an easy way to add the missing information.

Adding the missing information could help customers find your products and make a buying decision. While we can't guarantee specific results, and while some product information is more important to buyers than other product information, listings that have all of the important information tend to sell significantly faster than products missing that information.

To find the report, go to Site Metrics and Reports (Seller Central login required) and select "Listings with Missing Information" from the drop-down list of reports.

Alternatively, if you use feeds to manage your listings, the Listing Quality and Suppressed Listing Report (Seller Central login required) can help to identify listings with missing or invalid information.

More information on how to use the Listing Quality Alerts here (Seller Central login required).

Don't miss our upcoming Amazon webinar on international selling!

We are pleased to invite you to our upcoming "Selling on Amazon" webinar on Tuesday, 21st May 2013 -  10AM-11AM UK time, where we will provide you with an overview of the European Marketplaces Account, which enables you to expand your business and reach new customers across Europe.

Feel free to join this interactive webinar if you want to know:

• What the European Marketplace Account is
• How to get started to sell internationally (account settings, product listings, etc.)
• Live demo of the "Expand offers internationally" tool
• How to combine the European Marketplaces Account with Fulfilment by Amazon and the European Fulfilment Network
  

This session is aimed at new and/or unexperienced sellers who might have missed the previous sessions on the "European Marketplaces Account" and who are interested in expanding their offers internationally in order to reach new customers.

View all upcoming webinars for Europe

You can also subscribe to our webinar invitation mailing list.

In case you missed or could not attend a session, all past webinar presentations and recordings are available on the Amazon Services website.

We are looking forward to seeing you in our webinar!

Discover your global selling opportunities!

You have now access to a new Global Selling section within the Amazon Selling Coach widget (Seller Central login required) that will help you to expand your offers to other european marketplaces including Amazon.de, Amazon.fr, Amazon.it and Amazon.es.  

This widget enables you to see your listing opportunities in each foreign marketplace.

By clicking on a specific marketplace, you will be taken to a filtered view of the "Expand Offers Internationally" tool (Seller Central login required) where you can request an inventory loader file of the eligible offers you can list in the target marketplace.

Watch this webinar to find out more information on how to expand your offers internationally.

Avoid negative customer feedback through optimal order management

Buyers are less likely to leave negative feedback or file A-to-z Guarantee claims when sellers excel at these three essentials of order management:

1. Ship exactly what the buyer ordered. If you no longer offer the exact products you originally listed, it is in your best interest to keep your listings up to date and accurate, including the right product images.
2. Confirm the shipment. Buyers like to know when and how their orders are shipped. When you confirm a shipment, we notify the buyer via e-mail that their order is on its way.
3. Ship the order on time. During holidays this matters to buyers more than ever.

Amazon is offering a webinar on how to be a successful seller by maintaining a good customer service performance. In this context, will be joined exceptionally by an expert from our Seller Performance team to discuss the following topics:

• Why is your seller performance so important to us
• How to monitor your performance metrics in your account and keep it at good levels
• How to avoid Seller Performance issues

Seats are limited, so please make sure you reserve your seat today. If you happen to miss the webinar, don’t worry, the recording will be available on the Amazon Webinar page. 

 

How to maintain a good customer service performance on Amazon
Tuesday, 16th April 2013: 4PM-5PM UK time
Level: Intermediate / Topic: Seller Performance

Don't miss our upcoming Amazon webinars!

Attend our free upcoming "Selling on Amazon" webinars in April on the following topics:

• How to increase your sales on Amazon

    Tuesday, 9th April 2013: 10AM-11AM UK time
    Level: Intermediate / Topic: Business Expansion
    

• How to maintain a good customer service performance on Amazon

                Tuesday, 16th April 2013: 4PM-5PM UK time
                Level: Intermediate / Topic: Seller Performance
              

• View all upcoming webinars for Europe

 

You can also subscribe to our webinar invitation mailing list.

In case you missed or could not attend a session, all past webinar presentations and recordings are available on the Amazon Services website.

We are looking forward to seeing you in our webinars!